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Help Line 111-030-030
 
24 hrs ELECTRONIC ALARM MONITORING
 
Alarm Monitoring - FAQs
 
General System FAQs
How does my FEARLESS alarm system work?
The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials FEARLESS and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

Why is my motion sensor providing false detections?
A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment.

Why does my alarm system take so long to notify FEARLESS?
The alarm system provides a delay period for the user. This delay period allows the user to disarm the system in order to prevent alarm activation. The delay period can range from 30 seconds up to 90 seconds.

Why is my system not communicating correctly?
An alarm system may lose communications for several reasons. It could be that the telephone line the system communicates through may be faulty or equipment on the alarm system may not be functioning properly.

I have call waiting on my phone line. Can that affect my service?
No. The FEARLESS system is designed to seize your phone line in order to call the FEARLESS Customer Monitoring Center. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.

What happens when I press the panic or fire alarm buttons on the keypad?
If you hold down the panic or fire alarm buttons / press the numeric codes on the keypad for 1 to 3 seconds, an alarm is transmitted to the FEARLESS Customer Monitoring Center, and emergency services are dispatched immediately if required. An alarm received in this manner cannot be canceled.

If I lose electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.
 
Service Related FAQs
What if my system isn't working right?
FEARLESS will be happy to investigate any problems you're having with your equipment. Just call 111-030-030 for any service-related issues.

If there is a problem, can you turn my system off from the FEARLESS offices?
No. Your system is an independent unit and can only be turned off at your control keypad.

My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from FEARLESS, but no one called. Why not?
The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.

Am I responsible for testing my system regularly?
Yes. It is your responsibility to make sure that your system is in good working order. It's easy to test your system; just refer to your owner handbook or call 111-030-030 and follow the simple instructions. If you find that a part of your system is not working properly, call FEARLESS at 111-030-030 to request repair service.

If I have an emergency, should I call FEARLESS first?
If you are unable to call 111-030-030, then press the panic or fire alarm buttons on your keypad and FEARLESS will request emergency services.

Who do I call for Alarm Monitoring Issues?
You can call FEARLESS at 111-030-030.

Who do I call to Schedule Service for my Security System?
You can call FEARLESS at 111-030-030